By purchasing a class, package or membership at The Collective Club (“TCC”), you acknowledge that you have read, understood and agreed to the following Terms & Conditions.

PAYMENTS & PRICING

• All bookings must be secured with advance payment via online card payment, in-studio card payment, or bank transfer.
• All prices are listed in South African Rand (ZAR) and include applicable government taxes.
• All purchases, class credits, packages and memberships are strictly non-refundable, non-transferable and non-shareable, except where expressly stated otherwise in these Terms & Conditions.
• No refunds, credits, extensions or transfers will be provided for missed classes due to illness, injury, travel, weather conditions, change of mind or any other personal circumstances, except where required by applicable law.
• Discounts are not applicable unless explicitly stated.

 CLASS RESERVATIONS & BOOKINGS

• All classes must be booked in advance through the TCC booking platform.
• Bookings are subject to availability.
• Unlimited memberships provide access to an unlimited number of eligible group classes during the active membership period, subject to class capacity and availability.
• Membership does not guarantee a place in any particular class.
• Drop-ins are accepted where space is available but do not guarantee a spot.
• Class packages provide access only to the number of classes purchased.

 CANCELLATION & NO-SHOW POLICY

• A strict 12-hour cancellation policy applies to all bookings.
• Membership bookings cancelled within 12 hours of the scheduled class will incur a ZAR 100 late cancellation fee.
• Membership bookings where the member does not attend will incur a ZAR 150 no-show fee.
• Late cancellation and no-show fees will be charged automatically to the payment method on file.
• Package bookings, including class packs, trial packages and single classes, will not incur late cancellation or no-show fees. However, the applicable class credit will be deducted where a cancellation is made within 12 hours or in the event of a no-show.
• Clients who fail to attend two booked sessions without prior cancellation may be blocked from making further bookings at TCC’s discretion.

 MEMBERSHIP TERMS

All memberships are personal and strictly non-transferable. Membership access is subject to payment being up to date and compliance with TCC’s Terms & Conditions.

Membership Late Cancellation & No-Show Fees

• Members will be charged a ZAR 100 late cancellation fee for any membership booking cancelled within 12 hours of the scheduled class.
• Members will be charged a ZAR 150 no-show fee if they fail to attend a booked class without cancelling.
• These fees will be charged automatically to the payment method on file.
• These fees apply to all membership bookings, including Founding Unlimited Memberships and Monthly Unlimited Memberships.

 FOUNDING UNLIMITED MEMBERSHIP

The Founding Unlimited Membership is a limited founding-member offering and includes:

• Unlimited access to TCC group Pilates classes.
• One (1) complimentary 1:1 private Pilates session.
• 10% off purchases at TCC Café while the membership remains active.
• One (1) founding-member goodie bag upon joining, subject to availability.
• The Founding Member rate is locked in for life, provided the membership remains active and in good standing.

The Founding Member rate is attached to the individual membership and cannot be transferred to another person.

If a Founding Membership is cancelled or terminated, the member forfeits their Founding Member rate. If they subsequently rejoin TCC, they will be subject to the membership rates and terms available at that time.

Founding Membership Pause:

Founding Members may pause their membership for up to one (1) month, twice per calendar year. All pauses must be requested in advance and approved by TCC. The Founding Member rate will remain protected during an approved pause.

The complimentary 1:1 private session must be booked directly with TCC, is subject to instructor availability, is non-transferable, has no cash value and cannot be exchanged for credit or another benefit. TCC may specify an expiry period for the complimentary session.

The 10% TCC Café discount is for the Founding Member only and cannot be transferred or combined with other promotions unless otherwise stated.

 MONTHLY UNLIMITED MEMBERSHIP

The Monthly Unlimited Membership provides unlimited access to TCC group Pilates classes during each active billing period, subject to class capacity, availability and TCC’s booking policies.

The Monthly Unlimited Membership has a minimum commitment of three (3) consecutive months.

By purchasing the membership, the member agrees to remain subscribed for the full initial three-month commitment period.

Following completion of the initial three-month commitment, the membership will continue on a month-to-month basis until cancelled in accordance with TCC’s cancellation policy.

The membership may not be cancelled during the initial three-month commitment period, except where required by applicable law or otherwise agreed by TCC.

Following the minimum commitment, members may cancel their membership by providing the required notice to TCC. Cancellation requests must be submitted before the next scheduled billing date where applicable. A cancellation submitted after a billing date may take effect from the following billing period.

Membership Pauses:

Monthly Unlimited Memberships cannot be paused, frozen, extended or carried over unless otherwise expressly approved by TCC.

 MEMBERSHIP FEES & PAYMENTS

• Membership fees are charged according to the payment schedule selected at the time of purchase.
• Members are responsible for ensuring that their payment details remain valid and up to date.
• Failed or overdue payments may result in suspension of membership access until the outstanding amount has been settled.
• Any outstanding membership fees, late cancellation fees, no-show fees or other applicable charges remain payable.

 PACKAGE & MEMBERSHIP VALIDITY

• All packages and memberships have a fixed validity period as specified at the time of purchase.
• Except for the specific Founding Membership pause entitlement stated above, memberships and packages cannot be paused, frozen, extended or carried over.
• Unused classes or unused membership time will be forfeited upon expiry or termination.
• Unlimited memberships provide access only while the membership is active and paid.

 STUDIO CLASS CANCELLATIONS & SCHEDULE CHANGES

• TCC reserves the right to cancel or reschedule classes, change instructors, class formats or class schedules at its discretion.
• In the event of a studio-initiated cancellation, affected bookings will be cancelled at no charge.
• Studio-initiated cancellations do not entitle clients to refunds, extensions or additional compensation.

 PUNCTUALITY

• Please arrive 5–10 minutes before class.
• Late arrivals may not be admitted to ensure the safety of the client and an uninterrupted experience for all participants.

 DRESS CODE & EQUIPMENT

• Grip socks are mandatory for all Reformer classes.
• A yoga towel is mandatory for all heated mat classes.
• Please avoid wearing jewellery, zippers, oils or lotions that may damage equipment or compromise safety.
• Please bring your own water bottle, gym towel and Pilates socks. These items may also be available for purchase at the studio.

 HEALTH, MEDICAL & SAFETY

• By participating in TCC classes, you confirm that you are physically able to participate.
• Please inform your instructor of any medical conditions, injuries or medications that may require modifications.
• Clients with injuries are encouraged to book a private session for personalised guidance.
• Pregnancy requires appropriate medical clearance prior to participation.
• Participation in all classes is at your own risk.

 WEATHER & TRAVEL

• No refunds or credits will be provided for missed classes due to weather conditions, travel delays or other circumstances outside TCC’s control.
• Members and clients are responsible for allowing sufficient travel time to arrive before their scheduled class.

 STUDIO CONDUCT & ETIQUETTE

• Clients are expected to respect the studio environment, instructors, staff and fellow clients at all times.
• Disruptive, disrespectful or inappropriate behaviour will not be tolerated.
• Mobile phones must be silenced during class.
• Food and beverages, other than water, are not permitted in the studio.

 CHILD POLICY

• The studio environment is not suitable for children.
• Clients are responsible for arranging childcare and children cannot be accommodated during class times.

 PHOTOGRAPHY, VIDEO & PHONE POLICY

• TCC may occasionally take photographs or videos within the studio for promotional purposes. Participation is optional; please inform TCC staff if you do not wish to be included.
• Guests may take photographs or videos before or after class.
• Phone use during class should be kept to a minimum.
• Filming during class is only permitted with prior approval from the instructor, and other participants will be informed to ensure everyone’s comfort and consent.

 LOST & FOUND

• TCC is not responsible for lost, stolen or damaged personal belongings.
• Found items will be kept for 14 days before being donated or discarded.

 SUSPENSION OR TERMINATION

TCC reserves the right to suspend or terminate a membership where a member:

• Breaches these Terms & Conditions;
• Fails to make required payments;
• Repeatedly breaches the cancellation or no-show policy; or
• Engages in conduct that is inappropriate, unsafe, disrespectful or disruptive to staff, instructors or other members.

Termination or suspension does not waive any outstanding amounts owed to TCC.

 CHANGES TO TERMS & CONDITIONS

TCC reserves the right to reasonably update its Terms & Conditions, studio policies, membership pricing and membership benefits from time to time.

Any changes affecting existing memberships will be communicated in accordance with applicable requirements.

 ACCEPTANCE

By purchasing a class, package or membership and/or participating in a TCC class, you confirm that you have read, understood and agreed to these Terms & Conditions.

By participating in our classes, you acknowledge and agree to these Terms & Conditions. If you have any questions, please contact us directly.